Warranty & Return

Warranty:

1. The frame, battery and charger have a warranty of 1 year. Other main parts which include controller, and motor, etc, have a warranty of 6 months. However, lights, indicators, brake systems, tubes, tyres, chain, and cables, etc. are not covered as they are consumables. When consumable replacements are required, these need to be repurchased.
2. Warranty does not cover normal wear & tear, or any loss or damage that is caused by improper assembly, repair or use and so on.
3. Replacement items, if issued, do not restart or in any way extend the warranty period.

Return Policy:

1. Return is ONLY acceptable if the purchased product has NOT been used.
2. All items, if returned for whatever reasons, must be accompanied by a Return Merchandise Authorization (RMA) Number, which is to be issued upon request through info@electricscooter.us.com. Items returned without RMA# will delay the process or be ignored.
3. If you are not satisfied with your purchase, you need to contact us to obtain a RMA number within 7 days of delivery. We reserve the right to charge a 20% restocking fee for it.
4. All damaged or defective items must be reported within 7 days of delivery. If the item is damaged due to shipping, please save all the documentation and packaging materials in case a claim needs to be filed.
5. Products must be returned 100% complete, including all components, original boxes and packing materials, manuals, and other accessories provided by the manufacturer.
6. In returning items to us, C.O.D. on shipments will not be accepted.